What languages does your support team speak?
We primarily offer support in English.
Do you have a knowledge base or help center?
Yes, we have an online help center with FAQs and guides.
Can I track my support ticket status?
Yes, you will receive updates on your support request.
How long does it take to receive a response?
We respond to inquiries within 24 hours.
Can I call customer support?
Currently, we only offer email and chat support.
Do you offer live chat support?
Yes, we provide live chat support during business hours.
What are your customer support hours?
Our support team is available 24/7.
What subjects are covered in tutoring?
We cover a wide range of subjects, from mathematics to humanities, business, law, engineering and more.
Can I choose a specific tutor or expert?
Yes, for Live Tutoring and Assignment Aid, you may request a specific tutor if available.
What file formats do you accept for submissions?
We accept various formats, including .doc, .docx, .pdf, and .txt.